Generally Speaking.....

What are the steps taken for Regulating the Unsolicited Calls on Mobile Phones

·      The Telecom Regulatory Authority of India (TRAI) issued “the Telecom Commercial Communications Customer Preference Regulations, 2010” on 1st December, 2010 with the objective to provide an effective mechanism for curbing Unsolicited Commercial Communications. All the provisions of the said regulation have come into force from 27th September, 2011. Prior to coming into force of this regulation, on an average 47454 complaints were received per month. (March 2010 to March 2011). The number of complaints has come down after implementation of this regulation with effect from 27th September, 2011. As per the data on Unsolicited Commercial Communications (UCC) complaints lodged by customers with Access Providers, a total of 5979 complaints were lodged by telecom customers from 27th September to 15th November 2011.

As per the provisions of the regulations, the telecom customers have to register with their service providers for registration in National Customer Preference Registry. No complaints have been received regarding the Access Providers refusing registration to new customers with the National Customer preference Registry as intimated by TRAI.